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Terms of Trade

Consumer Science Products 

  • Via Paypal on our website or via a school purchase order on arrangement with our office (conditions apply).
  • Direct credit card payments attract a 2% charge (Visa & Mastercard accepted).
Shipping costs
  • $12 flat shipping rate for orders under $100 (Australia-wide).
  • Free for orders over $100 (Australia-wide).
Delivery is normally within 5 working days on the eastern seaboard (NSW, VIC & QLD). Delivery to WA, NT, TAS and SA can be 7 to 10 working days. Standard delivery is by Australia Post registered surface mail otherwise direct courier or air mail is used (subject to item availability and arrangement with our office).  If you choose express post as a delivery option we will send your order within 24 hours on a business day.

During the Christmas holiday period delivery is faster via Express Post.

It is important that you leave your contact phone number where possible*.
If you require an item urgently, please contact the office and we can organise a courier service for you.

If an item is currently not stocked we will endeavour to inform you and give an approximate time of delivery or alternatively organise a refund. Please note that we cannot control 3rd party suppliers no longer stocking items and will refund any purchases made on such items. In all cases, we will act fairly and responsibly; please leave your contact information with your order so we can communicate with you quickly if an issue arises.

We reserve the right to alter the cost and availability of products where and when necessary.
We cannot control 3rd party delivery times; the quoted delivery times are only an approximation and as such are only a guide to average delivery times. Please have patience, your goods will arrive!

International orders please contact the office for airmail shipping prices. Additional shipping and handling costs will be organised as a payment request through Paypal.

A minimum order of $77 is required for international parcels. Delivery times are dependent on your location. International orders must contact us prior to ordering.

Parcels being sent beyond Australia; Articles over 453g and all International Express Post Services are subject to an additional $AUD9.00 surcharge and may face delays of up to 48 hours extra due to new international laws. (excluding United Kingdom).

We reserve the right to refund any international orders not organised through our office.

Returns Policy

Delivery of incorrect item 
  • Items being returned must be forwarded within 7 days of being shipped. Items must not have broken packaging or be damaged in any way. Delivery of the correct goods will organised at our expense as soon as possible, otherwise a refund will be given upon return of the incorrect item.
Purchase of faulty item 
  • All goods are considered to be in working order when they leave the premises. If fault occurs please phone 1300 856 828 to report the problem. Refund or exchange of goods will be dependent upon the date of purchase.
Purchase of incorrect item 
  • We are happy to offer exchange of goods for incorrect purchases however further postage costs will be incurred by you as the purchaser.
Items not received 
  • All purchases are sent via registered post which provides an individual registered number for your order. All sent items are expected to be delivered withiin reasonable delivery times across Australia as stated by Australia Post. Should items not be delivered we will open an inquiry with Australia Post to track your order and confirm that the item has been lost. We will endeavour to re-issue your goods as soon as possible however there may be some delays whilst re-sourcing your items.

Science Outreach Services

School & Preschool Science Visits
  • Please arrange full payment via EFT or cheque on or before the day of your visit from us.
  • Credit card payments attract a 2% charge (Visa & Mastercard accepted).
  • International schools can pay either through Paypal or via cheque arranged with our office.
Vacation Care & OOSH Holiday Science Visits
  • To secure your booking please arrange full payment via EFT or cheque before the day of your visit from us.
  • Credit card payments attract a 2% charge (Visa & Mastercard accepted).
  • Cancellations <4 weeks from a given booking date attract a 50% booking fee.
  • Due to the high demand for our holiday programs cancellations <2 weeks from a given booking date will be invoiced at the full booking rate.
Children's Science Parties
  • To secure your booking please arrange a deposit payment at the time of your booking and a full payment via EFT or cheque on the day of your party.
  • Credit card payments attract a 2% charge (Visa & Mastercard accepted).
  • For your security and that of our staff no cash is taken on the day.

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Contact us

1300 856 828

5 St James Place,
Seven Hills NSW Australia
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