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Customer Service

Sales support

We pride ourselves on our amazing sales support! Please contact us for any assistance you may require

Consumer Science Products

  • Via Paypal on our website or via a purchase order on arrangement with our office (conditions apply).
  • Direct credit card payments attract a 2% charge (Visa & Mastercard accepted).
Delivery is normally within 5 working days on the eastern seaboard. 7 to 10 working days to WA, NT, TAS and SA. Standard delivery is by Australia Post surface mail otherwise international air mail (subject to item availability). Please leave your contact phone number where possible*

If an item is currently not stocked we will endeavour to inform you and give an approximate time of delivery or alternatively organise a refund. Please note that we cannot control 3rd party suppliers no longer stocking items and will refund any purchases made on such items. In all cases, we will act fairly and responsibly; please leave your contact information with your order so we can communicate with you quickly if an issue arises.

We reserve the right to alter the cost and availability of products where and when necessary.

Returns Policy

Delivery of incorrect item 
  • Items being returned must be forwarded within 7 days of being shipped. Items must not have broken packaging or be damaged in any way. Delivery of the correct goods will organised at our expense as soon as possible, otherwise a refund will be given upon return of the incorrect item.
Purchase of faulty item 
  • All goods are considered to be in working order when they leave the premises. If fault occurs please phone 1300 856 828 to report the problem. Refund or exchange of goods will be dependent upon the date of purchase.
Purchase of incorrect item 
  • We are happy to offer exchange of goods for incorrect purchases however further postage costs will be incurred by you as the purchaser.
Items not received 
  • All purchases are sent via registered post which provides an individual registered number for your order. All sent items are expected to be delivered withiin reasonable delivery times across Australia as stated by Australia Post. Should items not be delivered we will open an enquiry with Australia Post to track your order and confirm that the item has been lost. We will endeavour to re-issue your goods as soon as possible however there may be some delays whilst re-sourcing your items.

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Contact us

1300 856 828

5 St James Place,
Seven Hills NSW Australia
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